Read the Midas case study in Chapter 2 of your text and respond to the guided response below in a three- to four-page paper in accordance with APA guidelines as outlined in the Ashford Writing Center. In this paper you must:
- Discuss the anticipated impacts (both positive and negative) upon operating efficiencies, and recommend solutions to minimize the negative impacts.
- Discuss whether or not operating practices should be changed to accommodate the tune-ups. Be sure to explain your reasoning.
- Examine the reasons why input should be gathered from the shop owners.
- Discuss the type of input that should be gathered.
- Describe the processes and steps needed to launch this new program.
Your paper should be in paragraph form (avoid the use of bullet points) and supported with the concepts outlined in your text and additional scholarly sources.
Submit your three- to four-page paper (not including the title and reference pages). Your paper must be formatted according to APA style as outlined in the Ashford Writing Center and must cite at least three scholarly sources in addition to the textbook.
Case Study is below:
Midas
Assume that Midas is deciding whether it should add enginetune-ups to its existing product line. Top management has called you in as aconsultant to help it to analyze this opportunity. The first thing theconsultant asks you to do is read the Midas and Genoa Ford Feature in thischapter.
Management is concerned about the impact that this newservice will have on existing operations. Presently, the company has a policythat customers will not wait longer than 30 minutes for muffler service. Howcan Midas maintain that pledge? What methods for scheduling tune-up servicemight make it easier for Midas to keep its pledge? If reaction to the newservice is great, the shops may not have the capacity to satisfy demand. Shouldthe company add capacity to existing shops to take the extra load, or should itadd more shops? How will the shop owners react to the new proposal? Assume thatmost of the shops are very profitable. Will the owners want higher profits?
The book is listed below for your reference:
Vonderembse, M. A., & White, G. P. (2013). Operations management. San Diego, CA:Bridgepoint Education, Inc.
