Read the Fat Angelo’s Italian Restaurant case study located in the Case Study folder. This is a team exercise. You will compile your answers in a Microsoft Word document following APA writing standards.
1) Summarize the problem identified in the case study.
2) Using the data provided in the case and the information in the exhibits provided at the end of the case:
a) Quantify the lost revenue due to customers balking.
b) Identify potential bottlenecks to turning tables more rapidly.
c) Calculate the customer wait time for each time period – See Exhibit 4.
d) Calculate the impact of balking customers on Fat Angelo’s bottom line (This is different that the lost revenue you noted in 2a).
e) Evaluate the impacts of the Groupon and early-bird discounts.
f) Perform a break-even analysis for the Groupon option.
g) Would you recommend that Douglas utilize Groupon to address his problem? Explain your answer.
h) What recommendations would you provide Douglas to enhance the customer waiting experience? Justify your recommendations.
These should be compulsorily identified –
- Accurate summary of case study 10% of total grade
- Correct identification of bottlenecks 15% of total grade
- Accurate calculation of wait times 15% of total grade
- Accurate assessment of balking customers 20% of total grade
- Accurate Groupon Assessment 20% of total grade
- Viability of recommendations 20% of total grade
Reference for each questions