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BSU Lead Systems Analyst on A Cyberstuff Large Project Case Analysis Discussion

BSU Lead Systems Analyst on A Cyberstuff Large Project Case Analysis Discussion

1.You are the lead systems analyst on a large project. A big part of your responsibilities is to handle the system requirements. Extensive interviews have taken place, and you have written down your notes using a digital pen system. This system recognizes letters and words while you write on paper and stores them in digital format on your computer. In this way, the requirements are written in unstructured natural language but stored digitally, which means they can be searched and processed. Do you think it would be worthwhile to edit the transcription and insert tags to delineate key terms in the requirements, so that a CASE tool could better analyze them? There’s a lot of effort required to do the manual tagging, but the rewards could be better requirements. How would you perform the tradeoff analysis?

2. CyberStuff is a large company that sells computer hardware and software via telephone and online. CyberStuff processes several thousand transactions per week on a three-shift operation and employs 50 full-time and 125 part-time employees. Lately, the billing department has experienced an increase in the number of customer complaints about incorrect bills. You have been tasked with finding out why this is happening. During your preliminary investigation, you discovered that some CyberStuff representatives did not follow established order entry procedures. You feel that with more information, you might find a pattern and identify a solution for the problem, but you are not sure how to proceed. Is a questionnaire the best approach, or would interviews be better? And whether you use interviews, a questionnaire, or both techniques, should you select the participants at random, include an equal number of people from each shift, or use some other approach? How do you proceed?

3. North Hills College has decided to implement a new registration system that will allow students to register online as well as in person. As IT manager, you decide to set up a JAD session to help define the requirements for the new system. The North Hills organization is fairly typical, with administrative staff that includes a registrar, a student support and services team, a business office, an IT group, and a number of academic departments. Using this information, you start work on a plan to carry out the JAD session. Who would you invite to the session, and why? What would be your agenda for the session, and what would take place at each stage of the session?

4.Your supervisor manages the corporate office where you work as a systems analyst. Several weeks ago, after hearing rumors of employee dissatisfaction, he asked you to create a survey for all IT employees. After the responses were returned and tabulated, he was disappointed to learn that many employees assigned low ratings to morale and management policies.

This morning he called you into his office and asked whether you could identify the departments that submitted the lowest ratings. No names were used on the individual survey forms. However, with a little analysis, you probably could identify the departments because several questions were department related.

Now you are not sure how to respond. The expectation was that the survey would be anonymous. Even though no individuals would be identified, would it be ethical to reveal which departments sent in the low ratings? Would your supervisor’s motives for wanting this information matter?

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