ABC Groceries – TQM Tools at WorkABC Groceries is a local chain located in and around the Baltimore area. Mr. JohnDoe, manager of one of the stores, was disturbed by the large number of complaintsfrom customers at his store, so he obtained records from the store’s customer servicedesk for the last nine weeks. Complaints come in the form of “opportunities forimprovement” listed by customers on the comment card.Assume you have been asked to help analyze the data and to make recommendationsfor improvement. Analyze the data using a check sheet, a Pareto diagram (5 to 8categories), and run charts. Based on the information from those initial analysis tools,prepare a cause-and-effect diagram (a.k. fishbone diagram or Ishikawa diagram) for thelargest 2 categories of complaints.Prepare a prioritized list of 3-5 specific recommendations that will improve the customerexperience at ABC Groceries. Based on the recommendations, provide target values forthe categories on the Pareto Chart.Prepare your response to Mr. DOE in the form of a single professional businessdocument (5-8 pages) using MS Word with the appropriate Excel and/or PowerPointobjects inserted in the text for easy reference to support your response.